Shipping & Returns

Shipping

The Shopkeeper Store ships Worldwide. All orders are shipped using Royal Mail, come with a tracking number and are insured to its full value. All deliveries from Royal Mail will require a signature.

Shipping costs are:

  • UK 1-2 working days: £4.95
  • EU 3-4 working days: £13.95
  • Rest of World 4-5 working days: £19.95

Shipping Confirmation

All orders are shipped within 2-3 working days from confirmed order date. Shipping will be calculated when you add your address during checkout. An amount will be applied to the sub-total cost of your order.

Christmas Shipping and Returns period

Last order date for guaranteed Christmas delivery (UK only) is the 21/12 by 3pm. All order places after the 24th December will ship on the Tuesday 3rd January. 

We have extended our normal returns period of 14 days to incorporate items purchased for Xmas, until the 6th January 2017.  

Returns

We offer a refund or exchange for orders returned to us within 14 days from receipt of delivery. Any orders returned after the 14 day period will be issued with a store credit note (valid for 6 months from date of issue) Returns are simple, to request a return please send an email to: returns@theshopkeeperstore.com notifying us that you would like to make a return. We will get back to you within 24 hours with further instructions. All returned items must be unworn and in their original condition. This includes all product labels to be in-place and still attached to the product. Please note returns will not be processed if the product labels have been removed/detached from the item, and the items will be returned to you. The customer should pay for the return shipping costs, and we advice using a recorded service to guarantee safe delivery (2nd Class 'signed for' is fine). Please ensure that returns are sent in protective packaging, and to be kind the to environment please re-cycle Shopkeeper packaging where possible. We will send out exchanges free of charge.

Please send all returns to:

The Shopkeeper Store. 9 Market Place. Great Dunmow. Essex. CM6 1AX. UK 

Sale Items: Please note, all sales of sale/reduced items are final and not eligible for a refund. We are happy to issue a store credit note or an exchange on these goods.

Payment

The Shopkeeper Store uses PayPal for all transactions. PayPal is fast, free and safe to use, sign up is optional and all major credit and debit cards are accepted. You will be directed to PayPal's payment pages after the checkout.

Terms & Conditions

Full Terms & Conditions can be found here.